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The impact of human resource and quality management in health care: A Review
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| Author:
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VEVITA PRIYA, , DR. C. VENKATESWARAN
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| Abstract:
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Total Quality Management (TQM), Continuous Quality Improvement (CQI) and the Quality Control (QC) are the concepts which makes workers more conscious in the healthcare scenario. In the Present study we are carried out with the objective of enhancing knowledge regarding the effect of HRM on execution of TQM in Health Care .The research work is exploratory in nature and the research paper is conceptualized and based on the secondary data collected from various sources like Journals, Books, newspaper and internet. Current narrative review consist literatures, which are appropriate to the HRM practices & TQM and its execution in health care industry (HCI) and also it is focused on implementation, impacts of HRM and TQM on the organization. By adopting the TQM health care institutions can grow and can focus more on their customers. Customers and employees are satisfied then automatically the quality of the organization will increase. Quality management also helps to increase the performance of the employees. The HCI incorporates into different sectors which are dedicated to provide the optimum health care services and products to every single person of the community. Public and private are the two major components in Healthcare delivery system in India. The Public Healthcare System (PHS) is ruled by government agencies and it consist of significant less number of secondary and tertiary level HCI in key cities and directed to give the required to provide the care in the terms of Primary Healthcare Centers (PHCs) in villages of India.
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| Keyword:
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Human resource management, Total quality management, Healthcare Industry, Employee satisfaction, Performance management.
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| EOI:
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| DOI:
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https://doi.org/10.31838/ijpr/2020.12.04.016
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| Download:
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